At Stitch Life Outfitters / Reel Salty Hooker, we want every order to arrive safely and for you to be completely satisfied with your purchase. Please review our shipping and return information below before placing your order.

Shipping

Order Processing

Standard orders are typically processed within 2–5 business days before shipment.

Custom embroidered, personalized, wholesale, or made-to-order products may require additional production time. Estimated processing times for custom orders may be provided when your order is confirmed.

Orders are not processed or shipped on weekends or major holidays.

During busy seasons, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

We may occasionally offer free shipping promotions or free shipping on qualifying orders. Any applicable offer will be displayed on the website or during checkout.

Delivery Time

Estimated delivery times begin after your order has been processed and shipped.

Delivery times may vary depending on:

• Your location
• Shipping method selected
• Carrier delays
• Weather conditions
• Holidays
• High order volumes
• Other circumstances outside our reasonable control

Delivery dates are estimates and cannot always be guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

We are not responsible for packages delivered incorrectly because of an inaccurate address provided by the customer.

Lost, Delayed, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery may be subject to the carrier's policies and procedures.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your property and delivery area.
2. Check with household members or neighbors.
3. Contact the shipping carrier.
4. Contact our customer service team if you still need assistance.

We will do our best to help investigate shipping-related issues.

Damaged Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at [Customer Service Email].

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the issue and work with you toward an appropriate resolution.

Returns & Exchanges

Return Eligibility

We want you to be satisfied with your purchase.

Eligible standard products may be returned within 30 days of delivery, provided that the product:

• Is unused and unworn
• Is in its original condition
• Has original tags or packaging where applicable
• Shows no signs of wear, washing, damage, or alteration
• Includes proof of purchase

Before sending an item back, please contact us to request a return.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

Certain products cannot normally be returned or exchanged, including:

• Custom embroidered products
• Personalized products
• Made-to-order products
• Customized hats or apparel
• Wholesale orders unless otherwise agreed
• Gift cards
• Final-sale or clearance items
• Products damaged after delivery through misuse or improper care

Custom or personalized products may still qualify for replacement or another resolution if they arrive defective, damaged, or if we made an error during customization.

Custom Order Approval

Customers are responsible for carefully reviewing customization details before approving an order.

This may include:

• Names
• Text
• Logos
• Artwork
• Colors
• Product style
• Size
• Embroidery placement

Once a custom product enters production, changes, cancellations, returns, or refunds may no longer be possible.

Exchanges

If you need a different size or eligible product, please contact us at [Customer Service Email].

Exchange availability depends on current inventory.

The fastest option may be to return the eligible item and place a new order after your return has been approved.

Return Shipping

Unless the product arrived damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning products.

We are not responsible for return packages that are lost before reaching us.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Shipping costs may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order enters processing or production.

Once an order has shipped or a custom order has entered production, cancellation may no longer be possible.

Sale Items

Final-sale products may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Products subject to final-sale conditions will be identified where applicable.

Questions About Shipping or Returns

If you have questions regarding your order, shipping, returns, exchanges, or refunds, please contact us:

Stitch Life Outfitters / Reel Salty Hooker
Email: [Customer Service Email]
Phone: [Phone Number]
Address: [Business Address]
Website: [Website URL]

We appreciate your business and thank you for supporting Stitch Life Outfitters / Reel Salty Hooker.